FREQUENTLY ASKED QUESTIONS

To assist you quickly, answers to our most frequently asked questions are just a click away.

ORDER & DELIVERY QUERIES

  1. Can I order online and collect in-store?
    Yes, you can place your orders online and collect it from our store. However, this is applicable to Dhaka only. Once the order is ready for collection, our team will contact you to collect the order.
  2. When will my order be delivered?
    Your order will be delivered to you within the standard delivery lead time as per the Delivery Policy. Subject to inventory and the type of product that has been ordered from pre-booking.
  3. How will my order be delivered?
    As soon as your order is placed, one of our sales representatives will contact you to confirm the order. Once the order is dispatched from the warehouse, the concerned team will contact you on the number provided during the order process and confirm the time slot for delivery and installation of the product.
  4. How do I track my order?
    You will receive a dispatch confirmation when your order has left our warehouse. You may also contact 880-1615550098 and follow up on the delivery status of your order.
  5. Can I place an order over the phone or by email?
    Yes. Our expert sales advisors are more than ready to take your orders over the phone or by email. You may call on 01615550098 or massage on our Facebook page.
  6. Where do you deliver in Bangladesh?
    We do delivery all over Bangladesh If orders are received from remote locations, additional delivery charges may apply. For more information contact us 01615550098.
  7. My order arrived but it’s missing some items. What should I do?
    Don’t worry, you can simply contact our customer care team and they should sort this issue for you.
  8. My order arrived but it is damaged/faulty. What should I do?
    Normally this doesn’t happen with ‘product that requires installation’ as our technical team should be present at your premises, and they would obtain your acknowledgment once the product is installed. In case of a product that doesn’t require installation, the logistics process is handled with the utmost care, should you find any such issue, please contact our customer care team.

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