Frequently Asked Questions

Browse our Shop page, add products to your cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order. You'll receive a confirmation via SMS or email once it's placed.

We accept bKash, Nagad, debit/credit cards, bank transfer, and Cash on Delivery (COD) in most serviceable areas across Bangladesh.

You can request a cancellation or change as long as the order hasn't been dispatched. Please contact our support team as soon as possible with your order number so we can assist before it ships.

Yes, an invoice is generated automatically and is available from your account under Dashboard → Orders, and can also be viewed on our invoice page after checkout.

Inside Dhaka City, delivery usually takes 1–3 business days after dispatch. Outside Dhaka, it typically takes 3–6 business days, and remote areas may take 5–10 business days. See our Shipping Policy for full details.

Yes, we deliver nationwide through our own delivery team and trusted courier partners. Availability for very remote areas will be confirmed at checkout or by our support team.

Once dispatched, you'll receive tracking details via SMS or email. You can also check your order status anytime on our Track Your Order page using your order number.

Yes, COD is available in most serviceable areas. Our delivery agent will contact you before arrival, so please ensure someone is available to receive and inspect the package.

You can request a return within 7 days of delivery, provided the product is unused and in its original packaging with all accessories and tags intact. See our Return & Refund Policy for full eligibility details.

Please contact us within 48 hours of delivery with your order number and photos or a short video of the item. We'll arrange a free pickup and provide a replacement, repair, or full refund.

Once your return is approved, refunds are processed within 7–10 business days — back to your original payment method for prepaid orders, or via bKash/Nagad/bank transfer for COD orders.

Yes, we only sell genuine products sourced from authorised manufacturers and distributors. Most equipment carries a manufacturer or Shah Sports service warranty — details are included with the product at purchase.

For large equipment such as treadmills, multi-gyms, and flooring solutions, our team may contact you to schedule delivery and, where applicable, arrange installation or setup support.

Absolutely! You're welcome to visit our showroom at 223/A, Tejgaon Industrial Area, Gulshan Link Road, Dhaka-1208. See our Our Store page for directions and store hours.