Privacy Policy

1. Introduction

Shah Sports ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, or otherwise interact with our business. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We may collect the following categories of information:

• Personal details: name, phone number, email address, and delivery/billing address provided during account registration, checkout, or customer support requests.
• Order information: products purchased, order history, payment method (e.g. bKash, Nagad, card, or Cash on Delivery), and transaction status.
• Device and usage data: IP address, browser type, pages visited, and referring website, collected automatically through cookies and similar technologies.
• Communications: messages you send us via contact forms, email, phone, or WhatsApp for support or inquiries.

3. How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your orders
• Provide customer support and respond to inquiries
• Send order updates, delivery notifications, and invoices
• Improve our website, products, and customer experience
• Send promotional offers, discounts, and updates, where you have opted in to receive them
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with applicable legal and regulatory requirements

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and understand how visitors use our website so we can improve it. You can control or disable cookies through your browser settings; however, some parts of the website may not function properly without them.

5. Sharing of Information

We do not sell your personal information. We may share your information only with:

• Delivery and courier partners, to fulfil and deliver your order
• Payment processors (such as bKash, Nagad, or card payment gateways), to securely process transactions
• Service providers who support our IT, hosting, analytics, and customer support operations
• Government or regulatory authorities, where required by law

6. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment details are processed through secure, PCI-compliant payment gateways and are not stored on our servers.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining order records, complying with legal obligations, resolving disputes, and enforcing our agreements.

8. Your Rights & Choices

You may, at any time:

• Request access to, or a copy of, the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated personal data, subject to legal record-keeping requirements
• Opt out of marketing communications by using the unsubscribe link or contacting us directly

9. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

• Phone: 880-1615550080 / 880-1615550079 / 880-1615550014
• Email: info@shahsports.com.bd
• Address: 223/A, Tejgaon Industrial Area, Gulshan Link Road, Dhaka-1208