Shipping Policy

1. Delivery Coverage

We currently deliver across Bangladesh, including Dhaka and all major divisions and districts, through our own delivery team and trusted courier partners. Delivery availability for remote areas may vary and will be confirmed at checkout or by our support team.

2. Processing Time

Orders are typically processed and dispatched within 1–2 business days of confirmation. Orders placed on Fridays, government holidays, or during high-demand campaigns (such as flash sales) may require additional processing time.

3. Estimated Delivery Time

• Inside Dhaka City: 1–3 business days after dispatch
• Outside Dhaka (major districts): 3–6 business days after dispatch
• Remote or hard-to-reach areas: 5–10 business days after dispatch
• Large or bulky items (e.g. treadmills, gym equipment, flooring): may require additional time for freight scheduling and installation coordination

Delivery timelines are estimates and may be affected by weather, courier delays, public holidays, or circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated based on the delivery location, product size/weight, and order value, and will be clearly shown at checkout before you confirm your order. We may offer free or discounted shipping during promotional campaigns, which will be indicated on the relevant product or offer page.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation with your courier and tracking details (where applicable) via SMS, email, or phone call. You can also check your order status anytime on our Track Your Order page using your order number.

6. Large Equipment & Installation

For heavy or large equipment such as treadmills, multi-gyms, and flooring solutions, our team may contact you in advance to schedule a convenient delivery time and, where applicable, arrange installation or setup support.

7. Cash on Delivery (COD)

Cash on Delivery is available in most serviceable areas across Bangladesh. Our delivery agent will contact you before arrival — please ensure someone is available to receive and inspect the package upon delivery.

8. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery window, please contact our support team with your order number so we can investigate with our courier partner and provide an update as quickly as possible.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to an incorrect address, unreachable phone number, or the recipient being unavailable, our courier partner will attempt to reschedule. Repeated failed attempts may result in the order being returned to our warehouse, and additional re-delivery charges may apply.

10. Questions About Your Delivery

For any shipping-related questions, feel free to reach out:

• Phone: 880-1615550080 / 880-1615550079 / 880-1615550014
• Email: info@shahsports.com.bd
• Address: 223/A, Tejgaon Industrial Area, Gulshan Link Road, Dhaka-1208