Return & Refund Policy

1. Overview

At Shah Sports, we take pride in the quality of the fitness and sports equipment we sell. If you are not fully satisfied with your purchase, this policy explains when and how you can request a return, exchange, or refund on orders placed through our website or authorised sales channels within Bangladesh.

2. Return Eligibility

You may request a return within the following conditions:

• The return request is made within 7 days of the delivery date.
• The product is unused, uninstalled, and in its original condition with all tags, manuals, warranty cards, and accessories intact.
• The product is returned in its original packaging, including outer cartons and protective packing material.
• The item is not listed under our Non-Returnable Items (Section 3).
• Proof of purchase (invoice or order number) is provided.

3. Non-Returnable Items

For hygiene, safety, and customisation reasons, the following items cannot be returned unless they arrive damaged or defective:

• Innerwear, gym gloves, and personal-use accessories
• Used or installed treadmills, exercise bikes, and gym equipment
• Items marked as "Final Sale" or purchased during clearance/flash sales
• Custom-built or made-to-order flooring and matting solutions
• Gift cards and downloadable/digital products

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos or a short video of the item and its packaging. We will arrange a free pickup and provide a replacement, repair, or full refund, depending on product availability and your preference.

5. How to Initiate a Return

1. Contact our support team via phone, email, or the Contact Us page with your order number and reason for return.
2. Our team will review your request and confirm eligibility within 1–2 business days.
3. Once approved, we will schedule a pickup (in eligible delivery areas) or share drop-off instructions for our nearest service point.
4. The returned item will be inspected upon receipt at our warehouse before the refund or exchange is processed.

6. Refund Method & Timeline

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed as follows:

• Prepaid orders (bKash, Nagad, card, or bank transfer): refunded to the original payment method within 7–10 business days.
• Cash on Delivery (COD) orders: refunded via bKash, Nagad, or bank transfer to an account you provide, within 7–10 business days of approval.
• Original delivery charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
• Return pickup/courier charges for change-of-mind returns may be deducted from the refund amount.

7. Exchanges

We are happy to offer a size, colour, or model exchange, subject to stock availability, under the same eligibility conditions listed in Section 2. If the new item has a price difference, the balance will either be collected or refunded accordingly.

8. Warranty Claims

Many of our products carry a manufacturer or Shah Sports service warranty against manufacturing defects. Warranty claims are handled separately from returns — please refer to the warranty card included with your product or contact our support team for warranty service and repair options.

9. Need Help?

Our customer support team is here to help with any return, refund, or exchange questions:

• Phone: 880-1615550080 / 880-1615550079 / 880-1615550014
• Email: info@shahsports.com.bd
• Address: 223/A, Tejgaon Industrial Area, Gulshan Link Road, Dhaka-1208

You can also track the status of your order anytime from our Track Your Order page.